Reduce Claim Denials and Accelerate Reimbursements

Our domain-certified and specialized mental healthcare RCM experts deliver audit-ready accuracy.

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Mental Health Billing Services

Mental health providers often face high claim rejection rates, inconsistent payer rules, and audit-sensitive documentation requirements that drain administrative bandwidth and delay reimbursements. Manual billing creates gaps where under-coded sessions and missed modifiers compound into financial losses.

Outsource RCM automates charge capture at the point of service, applies modifier logic for 90834, 90837, and add-on codes, and routes denials through payer-specific resolution protocols. We process claims in 14-18 days as compared to industry standards of 30-45 days.

Our specialized infrastructure for mental healthcare billing services, certified coders trained in DSM-5 and CPT psychiatry sections, encrypted HIPAA-compliant pipelines, and real-time dashboards show exactly where revenue leaks occur.

Start with a 30-day revenue cycle diagnostic today.

Statistics

Behavioral Health Billing Services We Offer

By outsourcing to your trusted behavioral health billing company OutsourceRCM, you can streamline finance operations and enhance patient satisfaction by delivering the best care to them. Our specialized mental health billing services include:

RCM Assessment and Performance Benchmarking

We conduct a structured diagnostic during onboarding or transition phases to establish baseline performance across Days in A/R, Clean Claim Rate, and Denial Yield KPIs. This approach makes sure priorities are based on data, controlled transition, and tracking performance from day one.

Insurance Verification & Eligibility Management

Our automated verification workflows are integrated with EHR systems to validate patient coverage, co-pays, and pre-authorizations before care delivery. This proactive layer eliminates preventable denials, accelerates claim acceptance, and allows clinical staff to focus on patient outcomes instead of payer coordination.

Behavioral Health Coding & Charge Capture

We have specialized CPT, HCPCS, and ICD-10 coding optimized for therapy, psychiatry, and telehealth encounters ensure accuracy, compliance, and maximum reimbursement. Consistent charge capture across multidisciplinary care models results in stronger claim integrity and higher revenue realization.

Claims & Denial Management

Our unified ownership of claim creation, scrubbing, submission, payment posting, reconciliation, and denial resolution embeds root-cause analytics into the billing lifecycle and treats denials as system failures to be corrected, not downstream exceptions to be chased.

Patient Billing & Collections Support

We put efforts like streamlined workflows for patient statements, digital payment systems, and organized collection tactics to help maintain realization rates and patient trust. Our proactive communication, combined with automated reminders, supports a positive financial experience.

RCM Automation & Compliance Management

By using RPA for billing workflows and API links with EHR programs like Athenahealth, Kareo, and AdvancedMD, we address manual dependencies and lessen human error. The intersection of HIPAA, SOC 2, and ISO standards with our data governance allows operational scalability and prepares us for audits.

Additional Services You Can Explore

Healthcare Call Center Services
We deliver patient-centric call center solutions that manage scheduling, inquiries, and follow-ups that increase patient engagement and overall care experience.
Electronic Visit Verification Services
Our EVV solutions track real-time and verify home healthcare visits, hence supporting compliance with state and federal mandates while reducing fraud and improving accountability.
Athena Medical Billing Services
We provide specialized billing support for Athenahealth users, including claim submissions augmentation, charge capture automation, and EHR integration for accurate reimbursement.
Teleradiology Services
We offer secure, real-time teleradiology reporting that connects radiologists and healthcare facilities through HIPAA-compliant platforms for 24/7 image interpretation and faster clinical decision-making.

Our Multi-Step Process Flow for Mental Health Billing Solutions

Patient Eligibility Verification
01
Step 1
Patient Eligibility Verification
Coding and Charge Capture
02
Step 2
Coding and Charge Capture
Claims Scrubbing and Submission
03
Step 3
Claims Scrubbing and Submission
Payment Posting and Reconciliation
04
Step 4
Payment Posting and Reconciliation
Denial Analysis and Appeals
05
Step 5
Denial Analysis and Appeals
Performance Reporting and Compliance Review
06
Step 6
Performance Reporting and Compliance Review

The ORCM Advantage

Revenue integrity in mental health billing requires strategic governance and data-led accountability. Our delivery model is built on transparent client engagement and measurable outcomes, so that every claim propels you forward toward reaching your financial goal.

Accuracy rates exceed 99%
99% coding and charge-entry accuracy, validated through audited claim samples.
24–48 hour turnaround time
24–48 hour average turnaround time for verification-to-submission workflows.
SLA-driven delivery model
SLA-driven delivery model with proactive variance tracking and escalation logic.
SOC 2 Type II, ISO 27001, HIPAA compliance
SOC 2 Type II, ISO 27001, and HIPAA-aligned compliance governance.
Continuous audit-readiness framework
A continuous audit-readiness framework that ensures zero data exposure or breach events.
Adaptive capacity scaling
Adaptive capacity scaling—supporting multi-location behavioral health networks without downtime.
Transparent client dashboards
Transparent client dashboards offering real-time KPIs, denial trends, and collection performance metrics.
Predictive analytics for revenue leakage
Predictive analytics that identify revenue leakage before it impacts cash flow.
Dedicated client governance teams
Dedicated client governance teams overseeing quality assurance and process evolution.
20–25% improvement in cash flow efficiency
Proven 20–25% improvement in cash flow efficiency across mature RCM engagements.

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Explore the transformative impact of our mental health medical billing services through our case studies. Witness how precision and compassion converge to enhance financial operations, supporting mental health providers on their crucial journey.

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FAQs

How is billing for mental health different from general medical billing?
We have different CPT codes, billing by the session, and documentation requirements for each payer for therapy duration, clinical notes, and modality. Our specialists focus on these to optimize claims and minimize denials.
What metrics are used to measure the performance of billing?
A few metrics we consider are Clean Claim Rate (CCR), First Pass Resolution Rate (FPRR), Denial Rate, and Days in A/R. These metrics measure operational efficiency and the predictability of revenue.
Can integration work with our current EHR or practice management system?
Absolutely! We offer integration with the market leaders for real-time data interfacing and automated reconciliation for cloud-based practice management solutions, including TherapyNotes, TheraNest, SimplePractice, and AdvancedMD.
How is HIPAA and data security compliance done?
All workflows follow HIPAA, SOC 2, and ISO 27001 guidelines in their entirety. Active compliance is guaranteed by the protection of PHI, which is maintained through access control, end-to-end encryption, and audit logs.
What kinds of mental health providers do you work with?
Behavioral health centers, psychiatric clinics, solo practitioners, telehealth platforms, and group practices. Billing in all of these are designed for the unique workflows and operational as well as reimbursement models for each setting.
What effect does your process have on revenue cycle performance?
We help improve your clean claim rate and reduce the time taken on claims, thereby improving your A/R aging and allowing your clinical teams to fully commit their time to patient care rather than aftercare documentation.
Do you manage payer credentialing and authorization management?
Absolutely! We carry out provider credentialing and payer enrollment and handle prior authorization processes to keep claim delays from occurring and to maintain compliance with payer-specific rules.
After outsourcing, what reporting visibility will we have?
Our mental health billing company offers active reporting dashboards detailing the KPIs you care most about, from claim submission gaps and denial rates to the metrics around payment recovery.
How soon can your team start managing our billing operations?
With our dedicated transition team, we set up your billing workflows in 2 to 4 weeks, ensuring a complete transfer of knowledge from your existing system with minimal disruption.
What engagement models do you offer as billing services for mental health providers?
Our engagement models are designed for flexibility, whether you need services on a transaction, FTE basis, or a combination of both, so you can scale in line with fluctuating patient volumes, payer mixes, and overall business growth.