Choose OutsourceRCM for reliable and efficient healthcare call center services. With over 400 trained agents across eight delivery centers, we specialize in healthcare custom service. Our rigorous quality standards and in-depth training ensure a high patient satisfaction score for our clients.
Our medical answering services are available 24/7, allowing healthcare providers to focus on patient care. Join our extensive network of physician groups, hospitals, and healthcare providers globally, aiming to enhance the patient experience, minimize leakage, and boost revenue.
Contact us now to experience the OutsourceRCM difference.
With our comprehensive services, we unlock seamless communication, empowering patients and delivering exceptional care standards—experience excellence in patient support with our advanced and efficient Healthcare Call Center Solutions.
Helping patients schedule appointments with doctors, specialists, or healthcare facilities efficiently.
Collecting and verifying patient information, including personal, insurance, and medical history, accurately.
Ensuring patients' insurance coverage, benefits, and eligibility are verified promptly.
Handling billing inquiries, processing payments, and providing transparent information on healthcare costs.
Assisting patients with prescription refills, coordinating with pharmacies, and addressing medication queries promptly.
Offering reliable medical advice, assessing symptoms, and prioritizing urgent medical needs effectively.
Providing comprehensive health information, answering healthcare questions, and guiding preventive care measures.
Facilitating seamless communication and coordination among healthcare providers for optimal patient care.
Conducting thorough post-treatment or post-discharge follow-up calls to ensure patient satisfaction and address concerns.
Assisting patients in connecting with suitable healthcare providers or specialists based on their specific needs.
Offering detailed information on health insurance plans and coverage options, and assisting with enrollment or policy queries.
Providing prompt assistance with medical equipment inquiries, including supply orders, troubleshooting, and repairs.
Offering educational resources, materials, and information on specific medical conditions, treatments, or procedures accurately.
Ensuring effective communication between non-English speaking patients and healthcare providers through interpretation services.
Assisting patients with setting up and troubleshooting telehealth appointments, guiding them on telemedicine platforms, and promptly addressing technical issues.
Outsource your healthcare call center needs to OutsourceRCM and benefit from our comprehensive range of services. With 24/7 support, we streamline patient experiences, handle billing inquiries, and offer medical advice. Join our 90% client retention rate and experience a 40% reduction in operational costs.
Learn how OutsourceRCM' healthcare call center can assist your healthcare organization in maximizing its revenue potential. Explore our case studies to observe the significant changes we have made for healthcare
providers across the industry.
Welcome to our Client Reviews section, where the voices of satisfied clients echo the impact of OutsourceRCM' services. These testimonials underscore how our solutions have significantly enhanced operational efficiency, elevated patient care, and enabled cost-effective healthcare management.