Provide consistent, empathetic, and
responsive communication and improve patient satisfaction.

Our healthcare call center services provide round-the-clock support for after-hours nurse triage and real-time issue resolution.

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Healthcare Call Center Services

OutsourceRCM specializes in providing 24/7 patient assistance, such as scheduling appointments, triage services, and secure communication fully compliant with HIPAA regulations. We ensure reduced administrative work and improved patient experiences while answering every call promptly and accurately. Your patients deserve the care they need with the assistance of multilingual agents and trained staff who provide the clarity required. Contact us now so we can help improve the interactions with your patients and elevate and streamline your healthcare operations.

Contact us now to experience the OutsourceRCM difference.

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Medical Call Center Services: Elevating Patient Care with OutsourceRCM’s Expertise

Our comprehensive healthcare call center solutions help you interact with patients seamlessly, eliminating challenges like language barriers and inability to understand medical jargon. We create enhanced experiences through patient relationship management systems that support health management initiatives.

Appointment Scheduling
Appointment Scheduling

Streamlining patient appointment bookings with doctors, specialists, or healthcare facilities.

Patient Registration
Patient Registration

Accurately capturing and validating patients' personal, insurance, and medical history details.

Insurance Verification
Insurance Verification

Promptly verifying the patient's insurance coverage, benefits, and eligibility.

Billing and Payment
Billing and Payment

Responding to patient queries like billing, payments and giving clarity on cost information.

Prescription Refill Management
Prescription Refill Management

Promptly assisting patients with prescription refills, pharmacy coordination, and medication queries.

Medical Advice and Triage
Medical Advice and Triage

Providing dependable medical advice, assessment of symptoms, and urgent prioritization of needs.

Health Information Line
Health Information Line

Responding to health care inquiries while providing strategies and guides for disease prevention.

Care Coordination
Care Coordination

Optimizing patient care by streamlining communication and patient information exchange among healthcare professionals.

Patient Follow-up
Patient Follow-up

Proactively conducting post-treatment or post-discharge calls to assess satisfaction and address concerns.

Physician Referral
Physician Referral

Assisting patients and referring them to appropriate physicians based on their specific needs.

Health Insurance Assistance
Health Insurance Assistance

Enrollment or policy-related queries, such as plan and coverage details, are handled carefully.

Medical Equipment Support
Medical Equipment Support

Assisting with inquiries on the supply orders, troubleshooting, repairs, and any other critical response actions.

Patient Education
Patient Education

To provide appropriate education resources, materials, and information regarding a specific medical condition, treatment, or procedure.

Language Interpretation Services
Language Interpretation Services

Communicating with non-English speaking patients and healthcare providers using interpreters.

Telehealth Support
Telehealth Support

Guiding patients to troubleshoot their telehealth appointments, assisting them with the appropriate appointment guides, and addressing their technical complaints quickly.

Your Data Security is Our Top Priority

At OutsourceRCM, we value the sensitive nature of healthcare data. Our experts handle it securely with the help of appropriate technology to ensure utmost control over your patient and business information. Our security measures guarantee confidentiality, availability, and integrity.

OutsourceRCM protects your organization and the patients you serve by implementing best practices in data security. We follow strong compliance frameworks that safeguard you from unauthorized access to customer information.

Security, Confidentiality & Availability

Security

Security

We implement stringent measures to safeguard the organizational premises to secure patient and provider information. All internal processes undergo monitoring and security audits on a regular basis which mitigates security risks proactively.

Availability

Availability

Our call center operates based on the patients' needs to ensure availability and urgent matters. Our staff is accessible 24/7 for all medical inquiries, appointment scheduling, or insurance verification assistance. Our tested infrastructure reinforces trust and assures you anytime and reinforces your reliability.

Confidentiality

Confidentiality

We maintain strict data confidentiality involving patients’ health care services. All agents receive HIPAA training which ensures that the personal information of your patients cannot be accessed or misused by unauthorized third parties.

The OutsourceRCM Advantage

Labor Cost –
Lower by
60%
Operations –
Increase to
24/7
Patient Satisfaction –
Increase by
50%
Free Up to
40%
of Management Time

OutsourceRCM’s Healthcare Call Center: A Comprehensive Analysis of Real-Life Case Studies

Explore our case studies to observe the significant changes we have made for healthcare providers across the industry.

OutsourceRCM Helps Southern California Home Infusion Provider Achieve 98% Accuracy in Medical Billing

Read More

Fort Myers Medical Billing Company Sees 40% Increase in Revenues with Seamless Transition to ICD-10 Implementation

Read More

OutsourceRCM Achieves 98% Accuracy and 24-Hour Turnaround Time for Healthcare Support Services

Read More

OutsourceRCM has Garnered Highly Positive Feedback for its Outstanding Performance, Effectively Turning Frustration into Sheer Delight

Welcome to our Client Reviews section, where the voices of satisfied clients echo the impact of OutsourceRCM' services. These testimonials underscore how our solutions have significantly enhanced operational efficiency, elevated patient care, and enabled cost-effective healthcare management.

Joan Palmeiri, President,
Healthcare Consulting company
I want to thank you both for the great job you are doing. I could not be happier with my decision to work with you. I am looking forward to our continued relationship and growth.
Kavita Wadhwani,
CEO, CHPPS, CA
OutsourceRCM helped us identify the errors in our billing system that led to delays & losses. Today, we do not worry about internal billing anymore.
Dr. Naras Bhat,
Allergy & Weight Loss Center, PA
They have managed our RCM services with such competency that we have maximized reimbursement year-on-year.
Owner,
Healthcare Management Consultant, TX
The team at OutsourceRCM has reduced the burden on my shoulders and made my life so much easier! They are extremely professional and never seem to skip a beat. I am extremely glad that I found them and recommend everyone to give their services a try.
Private Practice Therapist,
Washington
Your knowledge of billing codes and carrier specific ancillary forms is second to none. I have never had such an experience of claims coming back so much faster. What I like the most is despite having over 200 other clients to attend to, you never fail to deliver first class customer service and results to us.

Raise your healthcare customer service bar with our dedicated call center expertise. Get in touch today!

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FAQs

What is the typical implementation timeline for integrating OutsourceRCM’s healthcare call center services?
OutsourceRCM works as part of your team during implementation, ensuring minimal impact on everyday workflows. We strive to meet system integration expectations while training our agents and assimilating them into your organization’s workflows.
What technology does OutsourceRCM use to ensure seamless communication with patients?
All our systems are secure and HIPAA compliant, including the cloud infrastructure, call management systems, the CRM platform, and the AI patient support tools. These systems allow efficient operations, real-time reporting without hassle, and easy integration with existing frameworks.
How do you ensure high-quality patient support around the clock?
Pre-determined customer experience strategies enable our call centers to deliver standard-set quality support. Each agent undergoes extensive training, and we ensure their skills maintain the desired standards.
Can OutsourceRCM integrate with my existing EHR/EMR system?
Absolutely. We link our services with virtually any form of EHR or EMR system, which makes our health call centers very versatile. We work with your staff to optimize the bridging of our call center services with your patient data management systems for better efficiency.
How do you handle the complexity of insurance verification and billing inquiries?
We use insurance verification tools that allow agents to instantly confirm patient eligibility and coverage details with maximum accuracy. Our trained billing specialists also assist with various inquiries regarding costs and payment options for patients.
What steps are taken to ensure HIPAA compliance and patient data security?
OutsourceRCM processes are HIPAA compliant, protecting information sensitive to patients. We employ technologically advanced security features such as encryption of data in transit and storage, and multi-factor authentication at the access point. We also conduct routine security audits as part of the upkeep to manage patient data securely and guard all data access.
How does your healthcare contact center manage high call volumes, particularly during peak times?
Our call center services for healthcare can scale with your needs as we have supporting resources who can handle fluctuating call volumes. We utilize a network of multi-location delivery centers to distribute calls on peak seasons.
Can you provide real-time analytics and reports on call center performance?
Yes. We offer real-time dashboards and detailed reporting capabilities that allow you to track key performance metrics such as call volume, resolution times, and patient satisfaction.
How customizable are your healthcare call center services to meet the specific needs of my practice?
Our services are highly customizable. Whether you need assistance with appointment scheduling, insurance verification, patient education, or follow-up care, we can tailor our offerings to meet your requirements. Contact our agents for a detailed query.
How do you ensure consistent service quality across multiple healthcare locations?
We achieve uniformity in high-level service quality by implementing standardized training and quality control systems across all branches.
Can OutsourceRCM handle specialized healthcare needs like chronic disease management or oncology support?
OutsourceRCM is experienced in providing specialized support for various healthcare sectors, including chronic disease management, oncology care coordination, and mental health services.
How do you measure patient satisfaction, and how is feedback incorporated into your service?
We prioritize patient satisfaction above all. We define these parameters as post-call surveys and performance review sessions within our organization. We also solicit and analyze patient feedback to improve operational and training processes.