Case Studies

OutsourceRCM Boosts Revenue by 35% and Cuts Operating Costs by 40% with EHR Conversion


  • Our client is a leading medical foundation in Avon, Indianapolis, specializing in post-surgery rehabilitation and emergency care.
  • They aimed to improve billing and revenue practices through a new Electronic Health Records (EHR) software.
  • We provided high-quality rehab transcription reports tailored to their software needs, bringing about notable outcomes.

The Story of our Customer

  • Established in 1994, our renowned client operates as a prominent medical foundation in Avon, Indianapolis. They serve a substantial 272-bed hospital known for its excellence in post-surgery rehabilitation and emergency care, attending to 28,000 ER cases yearly.
  • The client, a skilled healthcare team, provides specialized medical services using advanced technology.
  • To improve billing practices, the client sought our help to transition to a new EHR software, facing challenges in processing and converting extensive case data.

The challenge faced by our Customer

Our primary hurdle involved comprehending the documentation criteria and procedures of the center, coupled with the rigorous compliance standards for rehab therapists. Additionally, we needed to navigate the following intricacies:

  • Ensuring patient information accessibility post-conversion
  • Implementing effective data conversion methods into the EHR
  • Guaranteeing high-quality converted data
  • Timely transition of the entire practice online
  • Managing the extensive historical data conversion requirements.

The Solution

  • Established an experienced, multidisciplinary team consisting of medical and administrative professionals, and facilitated collaboration with clients for insights into patient care data for EHR conversion.
  • Identified crucial data types for EHR conversion, including patient demographics and health histories, and provided managers with clear documentation guidelines and software training for data entry.
  • Implemented structured schedules for data entry, auditing, and error correction, ensuring data integrity, accuracy, and completeness for a seamless EHR conversion and improved efficiency.

The Result

  • Delivered high-quality rehab transcription reports synced with software requirements.
  • Resulted in a substantial 35% increase in overall revenue.
  • Significantly reduced errors and backlogs.
  • Achieved impressive 40% savings on operating costs.
  • Improved patient care and participation.

Elevate Customer Service with OutsourceRCM

OutsourceRCM is a top-tier BPO company offering global expertise from 5 delivery centers. Our inclusive services range from inbound support to outbound call solutions, delivering comprehensive resources for enhanced scalability.

For a reliable, profitable healthcare BPO partner, contact us today.