Case Studies

OutsourceRCM Boosts Billing Efficiency by 50% and Cuts Costs by 40% in Teleradiology


  • Our client is a distinguished California-based medical imaging firm, known for high-quality MRI, CT scans, and X-rays services.
  • They needed a reliable teleradiology partner for a quick turnaround time of 12-24 hours for various imaging methods and consistent back-office support.
  • OutsourceRCM devised a strategy involving compliance, PACS software training, certified radiologists, streamlined processes, and advanced equipment to meet these needs.

The Story of our Customer

  • Based in California, our distinguished client specializes in MRI, CT scans, X-rays, and more, offering cutting-edge diagnostic solutions.
  • Seeking enhanced efficiency, they partnered with us to streamline turnaround time to 12-24 hours, eliminate backlogs, and secure reliable back-office support.
  • Our tailored plan encompassed compliance enhancement, PACS software training, and a certified radiologist team. The outcome? Swift, accurate diagnoses empowered by technology and expertise, embodying a success story of transformation and collaboration.

The challenge faced by our Customer

In delivering essential back-office support to our client, we strategically devised and executed a comprehensive plan to address the following key challenges:

  • Conduct a thorough bottleneck analysis to expedite backlog elimination.
  • Engineer an efficient process for achieving a turnaround time of less than 24 hours.
  • Acquire a deep understanding of the client's PACS system through comprehensive familiarization.

The Solution

Through careful analysis of client requirements, we devised a comprehensive strategy to tackle challenges:

  • Created a checklist-based work plan, validated by Quality Control.
  • Conducted exhaustive PACS software training.
  • Formed an exclusive team of certified radiologists.
  • Optimized processes by addressing bottlenecks.
  • Integrated advanced radiology equipment for time efficiency.

The Result

Our partnership delivered tangible and impactful outcomes for the client:

  • Achieved a remarkable reduction in turnaround time to an impressive range of 12-24 hours.
  • Realized substantial cost savings, with a significant improvement of at least 40%.
  • Enhanced billing efficiency by an impressive 50%, optimizing financial processes

Leverage OutsourceRCM to Serve the Customers Better

OutsourceRCM is a leading business process outsourcing firm with five global centers. We offer a range of services including inbound support and outbound call center solutions. Our approach combines human expertise, technology, infrastructure support and quality assurance to enhance your business operations.

If you seek a dependable, lucrative and synergistic healthcare BPO partner to reach your goals, you can contact us promptly.