Case Studies

Florida Medicine Practice boosts efficiency and increases reimbursement rates with OutsourceRCM


  • A Florida-based internal medicine practice needed help to fix their inefficient billing system causing various issues.
  • Advanced software and Medisoft were used to seamlessly integrate the client's EMR and billing systems, improving efficiency.
  • This resulted in better workflow, more accurate procedures, easier problem identification, and increased reimbursement rates.

The Story of our Customer

  • Founded in 2007 in Florida, the client operates a respected internal medicine practice with a focus on non-surgical health concerns. Their services encompass comprehensive consultations, accurate diagnosis, personalized treatments, chronic disease care, preventive measures, optimized medication, and seamless specialist coordination, all aimed at enhancing patient well-being.
  • We were sought for our expertise to identify and rectify the billing problems.
  • We implemented tailored solutions to improve their billing accuracy, timeliness, and efficiency.

The challenge faced by our Customer

The challenges faced by the client included:

  • Inefficient Billing: Existing processes lacked optimization, causing delays in claim submissions.
  • Accuracy Problems: Errors in billing data entry led to payment discrepancies and revenue loss.
  • Timeliness Delays: Billing delays affected reimbursement promptness, impacting cash flow.
  • Lack of Efficiency: The billing system lacked effectiveness and streamlined workflow.

The Solution

  • Leveraging advanced software to enhance process efficiency.
  • Identifying and addressing the client's time-consuming billing system.
  • Implementing Medisoft software for seamless integration of EMR and billing systems.
  • Enabling smooth transfer of patient data between systems.
  • Significantly reducing administrative time and efforts.
  • Minimizing the risk of incorrect data entry.
  • Achieving an integrated system for streamlined billing documentation.
  • Simplifying reporting processes for improved efficiency.

The Result

  • Enhanced clinical and administrative workflow efficiency.
  • Improved control over accurately coded procedures.
  • Easy identification of operational gaps.
  • Comprehensive access to critical information for informed decision-making.
  • Increased reimbursement rates for performed treatments.

Elevate Customer Service with OutsourceRCM

As a top-tier BPO company, OutsourceRCM offers global expertise from 5 delivery centers. Our inclusive services range from inbound support to outbound call solutions, delivering comprehensive resources for enhanced scalability.

For a reliable, profitable healthcare BPO partner, contact us today.