Case Studies

Attained a notable decrease in Turnaround Time (TAT) and optimized billing efficiency through streamlined Teleradiology services.


Established in 2007 our client is a distinguished California based medical imaging firm renowned for it’s medical imaging firm, specializing in high-quality services such as MRI, CT scans, and X-rays. They excel in delivering accurate diagnostic solutions to address a wide range of healthcare needs.

The client sought a dependable teleradiology partner to achieve a turnaround time of 12-24 hours for diverse imaging methods, including X-rays, US, Oncology, MRI, and CT. Their aim was to swiftly eliminate backlogs and establish consistent back office support

OutsourceRCM crafted a comprehensive strategy, including checklist-driven compliance, PACS software training, certified radiologist team, streamlined processes, and advanced equipment, to fulfill client requirements efficiently.

The Story of our Customer

  • Based in California, our distinguished client specializes in MRI, CT scans, X-rays, and more, offering cutting-edge diagnostic solutions.
  • Seeking enhanced efficiency, they partnered with us to streamline turnaround time to 12-24 hours, eliminate backlogs, and secure reliable back-office support.
  • Our tailored plan encompassed compliance enhancement, PACS software training, and a certified radiologist team. The outcome? Swift, accurate diagnoses empowered by technology and expertise, embodying a success story of transformation and collaboration.

The challenge faced by our Customer

In delivering essential back-office support to our client, we strategically devised and executed a comprehensive plan to address the following key challenges:

  • Conduct a thorough bottleneck analysis to expedite backlog elimination.
  • Engineer an efficient process for achieving a turnaround time of less than 24 hours.
  • Acquire a deep understanding of the client's PACS system through comprehensive familiarization.

The Solution

Through careful analysis of client requirements, we devised a comprehensive strategy to tackle challenges:

  • Created a checklist-based work plan, validated by Quality Control.
  • Conducted exhaustive PACS software training.
  • Formed an exclusive team of certified radiologists.
  • Optimized processes by addressing bottlenecks.
  • Integrated advanced radiology equipment for time efficiency.

The Result

Our partnership delivered tangible and impactful outcomes for the client:

  • Achieved a remarkable reduction in turnaround time to an impressive range of 12-24 hours.
  • Realized substantial cost savings, with a significant improvement of at least 40%.
  • Enhanced billing efficiency by an impressive 50%, optimizing financial processes

Leverage OutsourceRCM to Optimize your Billing System

OutsourceRCM stands as a premier business process outsourcing firm, boasting skilled professionals located within 5 global delivery centers worldwide. Our comprehensive array of services spans inbound support to outbound call center solutions, providing a holistic resource encompassing human expertise, process acumen, advanced technology, infrastructure support, and rigorous quality assurance measures – all geared toward amplifying the scalability of your business operations.

If you seek a dependable, lucrative, and synergistic healthcare BPO partner to realize your goals, we encourage you to establish prompt contact with us